Customer service

I rarely slack off at work, no that's not right. Wrong r word. I ment I reguarly slack off at work. That's better. Not to say I don't get my work done. It's easy to look like I'm doing my work, since it's data entry. My complaint, is my co-works who slack off and don't get their work done. Or make so many mistakes it's not worth the effort to even try to fix it. I sit next to customer service, so I hear them on the phones all day. Most days I can tune them out and don't give them a second thought. The problem comes when the phones aren't busy and they chat amongst themselves. They becomes very loud, forgetting there are other people working whose jobs have nothing to do with the call volume. This bothers me more so, when I am asked to help answer calls because there are people out. It pisses me off when I look at the phone and see there are calls holding, and they are having personal conversations instead of answering the calls. Coming from customer service I don't normally mind helping out, I know how hectic things can get when someone's out. I also get very aggrivated when I'm listening to their end of the conversation and they are giving the customer completely wrong information. I realize most of this comes from lack of training. The newest people over there got little to no training on certain subject, but they know they don't know the correct answer. All they need to do is ask and someone will give them the correct answer. It doesn't help that I am a perfectionist when it comes to how I do my job. I have little tolerance for people who do a half ass attempt.